From raw data to real insights

Offline Legacy.
Online Future.

About the Client

Our client is a well-established European group in the luxury hospitality and gaming industry, with operations spanning casinos, premium hotels, and restaurants in both domestic and international markets. In recent years, the company has expanded into online gaming, launching a digital platform in Switzerland to meet evolving player preferences and capitalize on global trends in iGaming.

More Sources.
Higher Expectations.

Our client's challenges

• No automated reporting across key systems (gaming platform, CRM, web tracking)
• SQL queries often failed or caused heavy load on production systems
• Lack of visibility into detailed gameplay data (e.g., spin-level analysis)
• Regulatory reporting was slow and manually intensive
• No defined KPIs; data access required direct requests to senior staff, creating bottlenecks

Solid Foundation.
Scalable Future.

Our Solution

We delivered a full-scale, secure, and scalable Data Platform that included:

• Cloud Infrastructure: Built in Microsoft Azure with full compliance to ISO 27001 and internal security standards
• Data Warehouse: Integrated data from core systems into a unified repository to create a single source of truth
• Reporting & Analytics: Delivered automated dashboards in Power BI for Marketing, Operations, and Compliance teams
• Data Science: Implemented predictive models to support player retention, churn prediction, and responsible gaming monitoring

Less Guessing.
More Knowing.

The results of our work

The Data Platform quickly became the operational backbone of the client’s online business. Data access became faster, cleaner, and more reliable — enabling insight-driven decision making across departments.

Automated dashboards streamlined marketing analysis and compliance workflows, while predictive analytics allowed teams to better understand player behavior and act proactively.

📊 Key outcomes:

• Over 200% growth in gross gaming revenue (GGR) within two years                              
• Active player base more than doubled
• Significant reduction in manual reporting time